Refund policy
Returns
- You can request a return within 7 days of receiving your order. Email dubai@newcop.com or message us on WhatsApp (+971 58 975 8213) with your order number.
- Items must be new, unworn and in their original packaging with all tags. Please protect the shoe box inside a shipping box: a damaged box can mean the return is refused.
- We will send you a return authorisation. Please include it in the parcel; returns without it cannot be processed.
- Our team inspects every return and confirms by email within 3 working days of receiving it.
- Faulty or wrong item? Contact us within 7 days. We cover the return cost and offer a replacement or a full refund.
Refunds
- Paid online (card, Apple Pay, Google Pay, or Tabby / Tamara instalments): refunded to the original payment method within 7–14 working days after the return is accepted.
- Paid in cash in our store: refunded as store credit, valid for 12 months.
- Delivery fees are not refunded, except for faulty or wrong items.
Fees
- Returns and exchanges within the UAE have an AED 25 processing fee, deducted from the refund. There is no fee for faulty or wrong items.
Exchanges
- Need another size? Ask for an exchange in your return request, or visit us at The Dubai Mall, Level 2 (Cinema entrance).
This policy does not affect your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.