Choose your product and size, add it to your cart and complete checkout. You will receive an order confirmation by email straight away and tracking details as soon as your order is on its way. If you need help at any point, message us on WhatsApp (+971 58 975 8213) or email dubai@newcop.com.

We accept major credit and debit cards and the other secure payment methods shown at checkout, such as Apple Pay. Where available, you can also split your purchase into instalments: the instalment options for your order are displayed at checkout. All prices are in AED and include 5% VAT.

Yes. Every item we sell is brand new and 100% authentic. Our team checks each pair before it is shipped or handed over at our Dubai Mall store.

Every product page has a size guide. If you are still unsure, send us a message on WhatsApp (+971 58 975 8213) and our team will help you pick the right size before you order.

You can return your order within 7 days of delivery. Items must be returned in their original condition. A return fee of AED 25 applies. To start a return, contact us at dubai@newcop.com or on WhatsApp (+971 58 975 8213). Full details are in our refund policy.

Once we have received and checked your return, we refund the amount (minus the AED 25 return fee) to your original payment method. The time it takes to appear on your statement depends on your bank or card provider.

We deliver within the UAE only. Delivery costs AED 30 and is free on orders over AED 500. Sizes in stock are delivered the same day. Sizes we source for you take 3–14 working days.

Yes. Choose pickup at checkout and in-stock sizes will be ready for collection within 2 hours at our store on Level 2 of The Dubai Mall (Cinema entrance, unit TDM-SF-186-07). We will let you know as soon as your order is ready.