Privacy policy
NEWCOP TRADING LLC (“Newcop”, “we”) explains here how we handle personal data collected through ae.newcop.com and our store at The Dubai Mall, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
What we collect
- Contact and delivery details: name, email, phone number and address.
- Order details: products, sizes, amounts and order history.
- Payment information: processed directly by our payment providers. We do not store full card numbers.
- Messages you send us by email, WhatsApp or chat.
- Browsing data: device, pages viewed and cookies, used to run and improve the website.
Why we use it
- To process, deliver and support your orders, returns and exchanges.
- To answer your questions.
- To send you news and offers, only if you have subscribed. You can unsubscribe at any time with the link in every email.
- To prevent fraud, keep the website secure and meet our legal obligations, for example tax records.
- To understand how the website is used and improve it.
Who we share it with
We share data only with service providers that help us run the business, such as Shopify (our e-commerce platform), payment providers, delivery partners, email and customer-service tools, and analytics and advertising partners such as Google, Meta and Microsoft. They may process data outside the UAE with appropriate safeguards. We never sell your personal data.
How long we keep it
We keep order data for as long as required by UAE tax and commercial law, and marketing data until you unsubscribe or ask us to delete it.
Your rights
You can ask to access, correct or delete your personal data, or object to marketing, by emailing dubai@newcop.com. We will reply within 30 days.
Cookies
We use cookies that are needed for the website to work and, with your consent where required, cookies for analytics and advertising. You can manage cookies in your browser settings.
Changes
We may update this policy. The latest version is always published on this page.