Terms of Service

Company Information
NEWCOP TRADING LLC is the owner and operator of this website, registered under the laws of the United Arab Emirates (UAE), with its registered address at The Dubai Mall Level 2 Cinema entrance, unit TDM-SF-186-07 and contact email dubai@newcop.com.

Our business specializes in the retail sale of textile products, operating in compliance with UAE commercial and e-commerce regulations.

2. Purpose and Content of the Website
This legal notice establishes the general conditions governing access and use of this website by all users. Accessing and using the website implies acceptance of the conditions outlined in this notice. The website ae.newcop.com is strictly informative, aimed at providing details about NEWCOP TRADING LLC's activities and services. The published information, including newsletters and bulletins, does not constitute professional advice and is the responsibility of the user. NEWCOP TRADING LLC is not responsible for errors or omissions in the published information, nor for how it is used. Links from this website may lead to third-party sites; NEWCOP TRADING LLC is not responsible for their content or accuracy.

3. User Obligations
If a user registers to purchase a service or product, they must provide truthful and lawful information. Users who receive a password are responsible for its security and must not share it with third parties. Any unauthorized use of credentials must be reported immediately to NEWCOP TRADING LLC. The company is not responsible for misuse of credentials prior to such notification.

Users agree to:

• Follow instructions provided by NEWCOP TRADING LLC regarding the use of the website.
• Not use the website for illegal, immoral, or unauthorized commercial activities.
• Refrain from reproducing, distributing, or modifying content without authorization.

4. Intellectual Property
All website content, including text, images, graphics, icons, software, and audiovisual material, is the exclusive property of NEWCOP TRADING LLC or third parties who have granted authorization. The reproduction, transformation, distribution, or unauthorized use of such content is prohibited. The company reserves the right to take legal action against any infringement of these rights.

5. Links to This Website
Users wishing to include links to this website from their own must first obtain written authorization from NEWCOP TRADING LLC.

6. Responsibilities and Guarantees
NEWCOP TRADING LLC does not guarantee the legality, reliability, or accuracy of services or information on this website. The company is not responsible for:

• Continuous availability of the website.
• The absence of errors or defects in the content.
• The presence of viruses or harmful components.
• The invulnerability of security measures.
• The usefulness of website content for specific purposes.

The company has taken necessary technological measures to ensure website functionality and security but does not accept liability for improper use by users.

7. Governing Law and Jurisdiction
Legal relationships between NEWCOP TRADING LLC and users shall be governed by applicable laws in the United Arab Emirates, specifically under UAE consumer protection laws, Federal Law No. 15 of 2020 on Consumer Protection, and relevant e-commerce regulations. Any disputes shall be resolved in the courts of the UAE.

8. Privacy Policy
The use of this website is also governed by our Privacy Policy, which complies with UAE data protection regulations and can be accessed at https://ae.newcop.com/privacy.

9. Returns and Exchanges

• Customers must submit a return request within 3 calendar days from receiving their order.
• We do not offer cash refunds.
• All refunds will be issued as store credit.
• Returned products must be unused and in their original packaging.
• Our team will evaluate returned items and notify customers of acceptance or denial via email.
• Customers are responsible for ensuring the product and packaging are protected during return shipment.
• If the product or packaging is damaged, we reserve the right to reject the return or request compensation.
• A return form must be included in the package; returns without this form will not be accepted.

For any issues not related to a return request, please contact dubai@newcop.com.

Return and exchange fees:

• Mainland UAE: AED 25

10. Amendments
NEWCOP TRADING LLC reserves the right to amend these Terms of Service at any time to ensure compliance with UAE laws. Changes will be posted on the website with an updated date.

11. Contact Us
For any inquiries regarding these Terms of Service, please contact us at: dubai@newcop.com